Smarter Impact Starts Here

Is There a Secret Shopper in your Midst?

Is There a Secret Shopper in your Midst?

We had such good feedback on this post when it was originally published in 2011 that we wanted to pull it from the archives and reshare today. Enjoy. For the past two years I have been keeping a secret ... from my bank. I haven't committed fraud, or stashed cash away...

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Meaningful Meetings

Meaningful Meetings

January isn’t even over, and already I have spent five full days and one half-day in meetings with staff and volunteers together. In New York, Kansas, and Colorado, I facilitated trainings and retreats each with a mix of staff, volunteers, national service members,...

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When Counting Hours Really Counts!

When Counting Hours Really Counts!

Anyone who has heard us at VQ Volunteer Strategies talk about the importance of measuring volunteer impact has undoubtedly heard us say, “We have to get beyond counting hours!” In fact, most people have heard us say that many, many times. And, yet, while the field...

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Lessons from the Road

Lessons from the Road

Last month and for the third year in a row, I completed a series of 10 business trips in 10 weeks (#10TripsIn10Weeks). It’s a period I fondly refer to as “conference season.” While waiting in security lines and spending four hours squeezed into an aircraft seat...

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Reinvent the Wheel or Develop Something New?

Reinvent the Wheel or Develop Something New?

To Reinvent the Wheel – or to Develop Something Totally New? That is the question. These days, when someone asks a question about a best practice or tool, all it usually takes to find the answer is a quick online search… or, perhaps, a phone call to colleagues. But...

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