Smarter Impact Starts Here

Engagement as a Path to Inclusion and Justice

Engagement as a Path to Inclusion and Justice

Just as organizations began to explore reopening models after months of pandemic-induced closures or adaptations to services, millions of people have been coming together (virtually and physically) in demonstrations, discussions, and reflections on racial justice and...

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What To Say, What To Send… Part 2

What To Say, What To Send… Part 2

Last month, I wrote about proactive communications with volunteers during the pandemic and the importance of emphasizing transparency, versatility, humanity, and strategy. While all of that still applies, in recent weeks, the focus of conversations among nonprofit and...

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Volunteer Engagement Plan for COVID-19 Response

Volunteer Engagement Plan for COVID-19 Response

In recent weeks, we have come face to face with unprecedented challenges as the world is now in full response mode to the Coronavirus outbreak. Many organizations have had to temporarily cease engaging volunteers, yet others see opportunities to engage volunteers to...

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Volunteer Engagement Amid a Pandemic

Volunteer Engagement Amid a Pandemic

Note from VQ Volunteer Strategies: For four days straight, I have drafted this blog – yet, with each day’s news, I’ve rewritten it to cover the latest developments. The reality is this: This is a swiftly changing situation and recommendations can quickly become...

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Is There a Secret Shopper in your Midst?

Is There a Secret Shopper in your Midst?

We had such good feedback on this post when it was originally published in 2011 that we wanted to pull it from the archives and reshare today. Enjoy. For the past two years I have been keeping a secret ... from my bank. I haven't committed fraud, or stashed cash away...

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Meaningful Meetings

Meaningful Meetings

January isn’t even over, and already I have spent five full days and one half-day in meetings with staff and volunteers together. In New York, Kansas, and Colorado, I facilitated trainings and retreats each with a mix of staff, volunteers, national service members,...

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