Smarter Impact Starts Here

Books & Tool Kits

While the nonprofit and public sectors have been evolving over many decades, one thing that hasn’t changed is the ongoing challenge of having enough people and time to get the work done. Volunteers play a vital role in closing that gap between what organizations have capacity to achieve and all that is possible — yet it is challenging to engage more volunteers without the capacity to support them. That’s where volunteer leaders come in and our free, downloadable Engaging Volunteer Leaders guide includes insights and tools to help you move from “doing it all” to getting it done” by engaging volunteer leaders.

This eToolkit includes:

  • Guidance on how to build support for engaging volunteer leaders.
  • Tools to build support, assess your readiness, plan the work, and delegate effectively.
  • Resources to develop volunteers as leaders and achieve their volunteer career goals.

Click here to download for free.


Volunteer engagement has been evolving for years, but due to the COVID-19 pandemic, organizations were forced to accelerate change at an unprecedented rate. With only a few exceptions, organizations either chose to adapt or temporarily shut down their volunteer efforts.

Our Volunteer Recrtuitment and Retention Amid Uncertainty eToolkit, designed for leaders of organizations and organizational or community leaders of volunteers, offers a step-by-step guide to rethinking recruitment and retention.

This guide provides:Volunteer Recruitment and Retention Amid Uncertainty

  • Up-to-date information on how to rethink recruitment and retention for our new reality.
  • Tools to assess needs, identify realistic goals and metrics, and develop a plan.
  • Inspiration to re-engineer volunteer engagement for greater impact.

Click here to download for free.


Volunteer engagement is a powerful strategy to strengthen communities. Yet, many city staff and residents encounter challenges when seeking to gain leadership support for citywide engagement strategies. Our free and downloadable Citywide Volunteer Engagement Guide is designed to help city staff, elected officials, and interested residents in building a case and support for citywide volunteer engagement strategies. While specifically written with city government in mind, the lessons are applicable to counties, states, and other entities as well.

This guide provides:

  • Concise research highlights on the value and benefits of citywide engagement strategies.
  • Case studies illustrating how different cities have built the case for citywide engagement strategies and the paths they have taken since.
  • Tools you can use to build the case for support.
  • Additional resources.

Click here to download for free.

Rethinking Recognition will help you strategically plan your organization’s recognition efforts in affordable and effective ways. While most nonprofits recognize volunteers for their contributions, research shows there is a disconnect between what volunteers seek in recognition and what organizations are providing. Close that gap by using this free e-tool kit! This e-tool kit includes tools to help you:

  • Assess your organization’s culture of appreciationRethinking Recognition
  • Define your future culture
  • Set the stage for meaningful recognition
  • Tailor recognition to motivational styles
  • Develop and plan strategies to consistently and effectively recognize volunteers for their efforts annually and ongoingly—both formally and informally

Click here to download for free.

Enhancing the Volunteer Lifecycle contains easy-to-apply information and tips on enhancing the experience and impact of volunteers at your organization. And, it’s free!

This e-book includes tools on how to:

  • Better develop and define volunteer positions so both your organization and your volunteers benefit.
  • Get the right people in the right volunteer roles, and set volunteers up for success with proper training and support.
  • Keep volunteers engaged by clearly communicating volunteer impact and outcomes.

Click here to download for free.

Volunteer Engagement 2.0: Ideas and Insights Changing the World taps expert knowledge from today’s volunteerism professionals – including Beth Steinhorn, VQ Volunteer Strategies President – to help nonprofits take a more inventive approach to volunteer engagement.

Click here for more information.

The Funder’s Guide to Investing in Volunteer Engagement provides a framework for how funders and organizations can collaborate to support volunteer involvement and impact. The Guide includes a summary of relevant research and tools to help funders appreciate the exponential return on investment for themselves and the community when they support volunteer engagement infrastructure and strategy.

Click here to download this FREE resource.

Boomer Volunteer Engagement: Collaborate Today, Thrive Tomorrow is everything organizations need to engage skilled Boomer volunteers. This book, now a volunteer engagement classic, provides a step-by-step guide for engaging Boomers as volunteers to build organizational capacity.

Click here to order.

Boomer Volunteer Engagement: Facilitator’s Tool Kit enables you to engage volunteer facilitators to lead an engagement initiative at your organization. This Tool Kit is a great accompaniment to Boomer Volunteer Engagement: Collaborate Today, Thrive Tomorrow and features field-tested tools to engage an experienced volunteer to facilitate your organization’s Boomer volunteer initiative, including timelines, monthly meeting agendas, group exercises, and evaluation tools.

Click here to order.

The Engaged Congregation Guides is a four-part series designed to provide synagogues with a step-by-step process of creating and maintaining a culture of volunteer engagement, which can build a congregation’s capacity beyond what staff alone can accomplish. While these guides include content and teaching specific to Jewish texts, the process and tools are universal and can be applied to congregations of many faiths or adapted for secular use.

Download one or all four for free.

You and Your Nonprofit is one of CharityChannel Press’s acclaimed “In the Trenches” series. Among the contributing authors are VQ Volunteer Strategies President, Beth Steinhorn, and the late Jill Friedman Fixler who authored the chapter on volunteer engagement.

Click here to learn more.