When Feedback Doesn’t Happen — Seeing Volunteer Management from the Other Side
One of the most frequent coaching requests from nonprofit leaders is some version of the same question: How do I
Volunteer Feedback Discussion Guide
Feedback is vital for accountability, support, and success. Use this guide to plan for productive and supportive feedback. Download the
Recruitment and Retention Goals
Volunteer recruitment and retention can be measured in many ways. use this checklist to create goals and metrics that are
Retaining Volunteers Amid Uncertainty: Converting One-Timers to Repeat Volunteers
60 Minutes Though volunteer rates are rising, individuals are less likely to make long term commitments, especially in a world
Exit Interview Questions
Exit interviews provide a valuable opportunity to learn and improve the volunteer experience for the future. This template helps leaders
Blog: Rethinking Recruitment and Retention Goals
For decades, volunteer engagement was summed up in 3 Rs: “Recruitment, Retention, and Recognition.” As the field of volunteer engagement
Blog: Another New eToolkit: Engaging Volunteer Leaders
Volunteer leaders can build the capacity of staff throughout an organization, yet many professionals are reluctant to empower
Blog: New eToolkit on Recruiting and Retaining Volunteers Amid Uncertainty
Volunteer engagement has been evolving for years, but due to the COVID-19 pandemic, organizations were forced to accelerate change at
Blog: Days of Service – Let’s Evolve the Vision
In anticipation of today, the 2021 Martin Luther King Jr. Day, designated as a National Day of Service, I was
Blog: Zoom Fatigue, Volunteers, and Some Aha! Moments
Over the last few days, a common theme emerged from several seemingly disparate conversations. A virtual coffee with a colleague this morning. Listening to a book on leadership while I was walking outdoors yesterday. And, yes, even a call with my mother a few days ago. What was the theme? Fatigue.
Blog: Engagement as a Path to Inclusion and Justice
Just as organizations began to explore reopening models after months of pandemic-induced closures or adaptations to services, millions of people
Blog: What To Say, What To Send… Part 2
Last month, I wrote about proactive communications with volunteers during the pandemic and the importance of emphasizing transparency, versatility, humanity,
Blog: Beyond Retention: How to get better data to inform your volunteer engagement strategy
“How do I know if my volunteer engagement strategies are working? I keep looking at our retention numbers and I don’t understand why some people stay with us and why some don’t.” This was my first conversation with Hannah, a volunteer program manager at a local nonprofit addressing food insecurity.
Blog: Data as a Doorway to Engagement
When I reviewed the draft application, I thought it was a minor oversight that the form asked for phone number but not email.